This response has been very slow to compose - as my touch screen chooses to become unresponsive every few seconds - and spends more time dead than alive. My own iPad Pro is currently having one of its “bad days”. Most complaints concerning faults or bad hardware are inevitably hidden from us as resolution is generally handled by the retailer - usually accomanied by a “return” as customers persue their consumer rights against defective goods. Beyond those that we see, few people seem to know about these forums - or choose to engage with what is, in truth, a user-to-user channel with no tangible contribution or help from Apple. The problem of sporadic freezing has, for me, been evident in both iOS 11 and 12.Īs for not seeing “thousands of posts” within the Apple Communities, I would counter that the complaint does seemingly recur with some regularity - but often under different subject titles and a variety of descriptions - as contributors articulate the problem differently.Īs a further point, any issues that we generally see within the Apple communities represent, I believe, only a tiny proportion of users with a particular problem. My own 10.5” Pro, purchased last year, came our-of-the-box with iOS 11.x - as such, I’ve not myself been able to test with an earlier version. I presume that as you’ve not updated to iOS 11/12, that you’re still running iOS 10.x. Good to hear that you’re not yourself experiencing this issue with your iPad Pro. We’d all like to know if you find a fix you may find out somthing that we don’t already know. Doing this will formally record the issue with Apple for your device - and provide you with a case reference that can be managed from within the Apple Support App.įinally, please return here (and helpfully to the other conversation that I’ve listed here) to tell us about what you’ve discovered during your interaction with the Support process. Be prepared to spend some time on this exercise, be persistent, and hopefully you’ll get some help that may include escalation to a Level 2 Support Agent. From here, enter a short description of your problem, submit the form, and hopefully you will be offered an opportunity to schedule a call with an Apple Support Agent.
#Hard reset ipad pro 2nd gen install
This is possibly easiest if you install the Apple Support App on your device - run it, choose your iPad Pro from the device list, select System Perfomance from the list, then scroll to the very bottom of the list of issues where you will find a link for Get More Help. If enough perople complain about something, hopefully Apple will investigate.Ģ) Contact Apple Support directly to report the issue and ask for help. You won’t receive any follow-up from Apple, but the issue should be logged (along with other reports of this type). The best advice that we can offer right now is that you do two things:ġ) Provide feedback to Apple using their “feedback” page for iPad - reporting the issue as a bug - providing as much information accurately and succinctly as you can: None of us experiencing the problem have managed to find a definitive cause or fix at this time.
#Hard reset ipad pro 2nd gen series
Re: iPad Pro 2 issues with touch screen responseĪt present, this fault seems to affect the iPad Pro series only - the 12.9” Gen 1 and Gen 2, the 10.5” and the original 9.7”. Here is one of the other discussion conversations on this subjuct: Issues with the iPad Pro screens, being periodically unresponsive to input, appear to be a recurent theme. I want an exchange with a new device.Īll my accesories are original and the device is still in warranty. I don't know what to do but I am really ****** off. But after a little time, this happens again. After the pencil touch, ipad recognizes my fingers too.
But if i touch with the pencil when this happens, it immediately recognizes the pen like nothing happened.
No response to fingers for about 5 seconds or so. But when I pinch zoom, rotate or smth else, it sometimes freezes. When I use my ipad pro regularly, the pencil always works on it. told me that their engineers will check on it. I recorded a video about the issue and sent him. I am in contact with an expert Apple technician for about 2 weeks but still there is no solution to the problem. * Hard reset with a "Genius" at Akasya Apple Center, Istanbul. I have a serious touch problem with my ipad pro 12.9'' second gen.
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